Manuals & support
Satellite internet
Separate home Wi-Fi issues from a satellite connection fault. Choose your service and modem generation before following reset or installation instructions.
Starlink
Start with the kit generation and the exact alert in the Starlink app. Setup and alignment differ between motorized and manually positioned models.
Hughesnet
The HT3000W user guide covers modem software, Wi-Fi and basic troubleshooting. Keep modem replacement instructions separate from everyday connection checks.
Viasat
Residential connection support starts with weather, service outages and equipment power. Viasat routes maritime, aviation and business customers to separate support teams.
nbn Sky Muster
The user guide explains the satellite connection equipment. For faults or installation help, nbn directs customers to their retail internet service provider.
Nordnet
Nordnet separates the satellite modem from the NordnetBox or router. Its French knowledge base includes no-connection checks and diagrams for linking the equipment.