Applies to: Starlink Standard kit with Router 3 (Gen 3). Not the motorized Standard Actuated, Router Mini or integrated Starlink Mini.
Match your symptom
| What you see | What to do next |
|---|---|
| Red or flashing white | Red means offline; flashing white means trying to connect and may turn red after 20 minutes. Check the app. |
| No light, but internet works | A connected Router 3 turns its white light off after about an hour. Do not reset just because it is dark. |
Work through these checks
Identify the kit and exact status
Confirm Router 3 with the Standard kit, then read the Starlink app status and alerts. Separate an outage, obstruction or cable alert from a single device’s Wi-Fi problem. A red light alone does not identify a failed dish.
What the result means: Follow the specific app alert if one appears.
Check accessible power and cable
Check the supplied power connection and the Starlink cable at the Router 3, if dry and reachable. Look for damage or loose seating. The Standard setup guide identifies the dish cable port with an antenna symbol. Do not force a connector or substitute an unverified cable.
What the result means: If anything is wet or damaged, stop and contact Starlink.
Restart once and retest
If no wider outage is shown and the cables are safe, follow Starlink’s power-cycle instruction once. Let the router reconnect; test the same website and the app status. Factory reset erases custom Wi-Fi settings, so reserve it for Starlink’s exact instructions when you can reconfigure the network.
What the result means: If red returns, record the app alert and contact Starlink support.
When to stop and get help
Stop for wet or damaged electrical connections, roof access or dish alignment. A red Router 3 light does not justify buying a replacement dish. Contact Starlink if the app warning or red light persists.
What to tell support
Standard kit and Router 3 labels; light color and timing; exact app status; cable condition; result after one restart.
Common questions
Does no light mean no power?
Not always. Starlink says Router 3 turns its white light off after about an hour of good connection. Check whether internet works before diagnosing power.
Is violet the same as red?
No. Starlink identifies violet as bypass mode and red as no internet connection. Follow the Router 3 guide for the exact light.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.