Applies to: IP Voyager, user guide 3500883-0001 Rev D. Not Voyager NEO or IP+.
Match your symptom
| What you see | What to do next |
|---|---|
| Read the BDU indicators | Separate power, GPS fix, satellite connection and fault status. Wi-Fi access alone does not confirm satellite data. |
| Read local Home status | IP Voyager, user guide 3500883-0001 Rev D. Not Voyager NEO or IP+. |
| Record before changing profiles | Keep 1 m from ADU sides/top and 20 cm from WLAN antenna. Stop during electrical storms. No enclosure work, PIN guesses, reset, paid streaming or APN changes. Installation faults need qualified service. |
Work through these checks
Read the BDU indicators
Green Power means BDU powered; green GPS means a valid position; green Network means connection established. Red Fault calls for details in the web interface. Record which lights are present.
What the result means: Separate power, GPS fix, satellite connection and fault status. Wi-Fi access alone does not confirm satellite data.
Read local Home status
From an authorized Ethernet/WLAN client, open http://192.168.128.100 if that documented address remains valid. Read Network Status and GPS position validity; direction/elevation stay blank until GPS is obtained.
What the result means: IP Voyager, user guide 3500883-0001 Rev D. Not Voyager NEO or IP+.
Record before changing profiles
Capture fault wording and time privately. Ethernet and Wi-Fi use separate subnets. Do not copy one interface’s static settings to the other or use Quick Connect merely as a test.
What the result means: Keep 1 m from ADU sides/top and 20 cm from WLAN antenna. Stop during electrical storms. No enclosure work, PIN guesses, reset, paid streaming or APN changes. Installation faults need qualified service.
When to stop and get help
Keep 1 m from ADU sides/top and 20 cm from WLAN antenna. Stop during electrical storms. No enclosure work, PIN guesses, reset, paid streaming or APN changes. Installation faults need qualified service.
What to tell support
Keep 1 m from ADU sides/top and 20 cm from WLAN antenna. Stop during electrical storms. No enclosure work, PIN guesses, reset, paid streaming or APN changes. Installation faults need qualified service.
Common questions
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.