First checks
Identify the kit
Record the exact kit generation and the app’s status. Keep “booting”, “searching” and “disconnected” as distinct observations when selecting support.
Use the matching setup guide
Motorized Starlink units and manually aligned units use different procedures. Do not force a motorized dish into position.
Choose the official alert path
Open the support source below and match its topic to your recorded alert. If a safe app-guided check does not resolve it, send the details to Starlink support.