Applies to: EXPLORER 710, manual 98-140012-E, July 2015. Do not apply the defaults to EXPLORER 510, 540 or newer interfaces.
Match your symptom
| What you see | What to do next |
|---|
Work through these checks
Read the WLAN indicator
Check the display’s enabled-interface row. In the web interface, a crossed-out grey WLAN icon means disabled; blue means enabled. Ask the administrator to confirm intended settings before changing them.
What the result means: Disabled: resolve the local interface first, not satellite pointing.
Check the actual network name
Keep the device near the transceiver, away from the antenna’s front. The transceiver WLAN antenna can stand upright. If WLAN is enabled but missing, have the administrator inspect Control panel → WLAN for SSID and Broadcast SSID. An unchecked broadcast box hides it.
What the result means: Use the administrator’s approved name and security settings; do not make a hidden network public just to diagnose it.
Separate local access from BGAN data
If using an authorized wired connection, select LAN #1 or LAN #2. ISDN uses the same connector shape but is not LAN. Once the local portal opens, use the separate Ready/no-data guide to check satellite registration and the approved connection package.
What the result means: Record interface state and exact failure stage; keep passwords and logs private for authorized support.
When to stop and get help
Stay clear of the transmitting antenna. Do not weaken encryption, change regulatory region, reset the terminal or start a paid data session to test Wi-Fi.
What to tell support
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Common questions
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.