Applies to: Sky Deutschland main Sky Q receiver using a satellite dish. Error 11020 concerns cable reception. Sky Q Mini, Sky Stream and UK Sky Q use different paths.
Match your symptom
| What you see | What to do next |
|---|---|
| Code is 11020 | That is the cable-reception path; use Sky’s 11020 choice, not dish checks. |
| Main receiver works; only Mini fails | Use Mini connection help; the dish may already be receiving. |
| 11010 on main receiver | Use Sky Deutschland’s guided 11010 fix after the safe checks below. |
Work through these checks
Separate live TV from playback
On the main receiver, test two live channels. Recordings and on-demand may still play during 11010; they do not show that satellite reception has returned. Note the exact time and channels.
What the result means: This confirms a live reception fault rather than a general TV-display problem.
Check recent changes safely
Record bad weather, a receiver move or building work. Check only reachable, dry indoor connectors against the Sky Q manual. Look at the dish only from the ground. Do not change shared wiring or SatCR settings.
What the result means: If a loose indoor connection is secured, retest the same live channels.
Follow the exact Sky 11010 path
Open the linked Sky Deutschland article and choose the satellite 11010 path. Check after each step, as Sky asks. Do not apply cable 11020 instructions or a factory reset as a generic first step.
What the result means: Stop when live TV returns; note which step changed it.
Escalate by installation type
If 11010 persists, contact Sky for a private installation. For a shared building dish, ask the landlord or building manager whether other flats are affected and who maintains the distribution. Give the code and results without changing shared settings.
What the result means: This identifies the responsible service route without guessing a receiver or LNB fault.
When to stop and get help
Stop for damaged or wet connections, roof access, dish alignment or changes to a shared system. FixSatellite’s technician matching is currently U.S.-only; in Germany use Sky or the building’s qualified installer.
What to tell support
Exact 11010 message; Sky Q model; private or shared dish; affected rooms and channels; weather or recent work; result of Sky’s guided steps.
Common questions
Why do recordings still work?
Sky says 11010 can block live TV while recordings and on-demand remain available; that does not mean the satellite feed is healthy.
Is this the UK Sky Q guide?
No. This code and source are for Sky Deutschland’s main Sky Q receiver. Use the separate UK guide for that service.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.