Applies to: Sky+HD DRX890W receiver; Sky Q and Sky Q Mini have separate connection paths.
Match your symptom
| What you see | What to do next |
|---|---|
| Receiver menu visible, signal message | Follow satellite reception checks. |
| No receiver menu or image | Check TV input and receiver power first. |
Work through these checks
Confirm the message is from Sky+HD
If the Sky menu appears and the box says “No satellite signal,” the TV input is already showing the receiver. If the TV instead says “No signal” with no Sky menu, first select the receiver’s HDMI input and verify receiver power.
What the result means: Do not troubleshoot the dish for a blank HDMI input.
Compare weather and channels
Write down the exact on-screen wording, whether one channel or all channels fail, and whether heavy weather is underway. Sky’s manual notes that rain, snow or storms may interrupt satellite reception. Wait for severe weather to pass before declaring hardware failure.
What the result means: If the fault remains in clear weather, continue with the indoor check.
Check installed cable ends safely
Sky’s user guide says to check that dish cables are correctly plugged into the back of Sky+HD after the weather clears. Only inspect reachable indoor connectors on an undamaged, dry setup. Note whether Dish Input 1 and 2 are connected as installed; do not swap them or alter a wall or communal feed.
What the result means: Persistent signal loss requires Sky’s box-specific help or a qualified installer.
When to stop and get help
Stop at any outdoor dish, roof, damaged cable, shared installation or unsafe electrical condition. Ask Sky or a qualified technician to inspect the system.
What to tell support
DRX890W label, exact TV message, affected channels, weather, input connections and result of safe indoor check.
Common questions
Is this an internet outage?
The Sky+HD “No satellite signal” message concerns receiver satellite reception. Internet and TV HDMI problems need separate checks.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.