Applies to: Sky Q and Sky Q Accessibility remotes with a Sky Q box. The linked Sky-authored two-page guide is hosted on Amazon’s document CDN. Sky+, Sky Glass and Sky Stream are separate products; match the menu and handset before proceeding.
Match your symptom
| What you see | What to do next |
|---|---|
| Only volume fails | Use TV control setup. |
| TV and box power differ | Check HDMI control only after identifying the TV’s CEC support. |
Work through these checks
Match the remote and receiver
Read the model and identify which functions fail. Check battery polarity and the specified replacement type, using a fresh matched set. If no box buttons respond to the remote, use Sky’s remote troubleshooting first; the TV-control menu below assumes you can navigate Sky Q.
What the result means: Do not change the dish or satellite wiring for a remote-control symptom.
Set up TV control
Use the menu in the quick answer and select your TV brand. The Sky guide says to hold 1 and 3 together for two seconds, then enter the onscreen code. Test volume; if incorrect, choose No, try another. Select the sound-system option only if you use one, then finish.
What the result means: Do not change the dish or satellite wiring for a remote-control symptom.
Reset only if pairing still fails
The guide’s fallback resets the remote: hold 7 and 9 until its light flashes four times, then repeat the pairing setup. This can remove working remote programming. Record your TV/audio choices first; do not factory-reset the Sky Q receiver or alter satellite installation settings.
What the result means: Do not change the dish or satellite wiring for a remote-control symptom.
When to stop and get help
Stop if batteries have leaked, the remote is damaged or hot, or pairing still fails after the model-specific procedure. Contact the provider for a compatible replacement. Do not open the receiver or reset its installation to fix a remote.
What to tell support
Record remote and receiver models, battery type, which functions work (channels, volume, power, voice), and the pairing message or light pattern.
Common questions
Does pairing also fix HDMI power control?
Not necessarily. HDMI control depends on the TV’s CEC capability and its settings. Check the separate HDMI-control instructions after remote pairing works.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.