Applies to: Australia: iQ5 and the pictured Foxtel Voice Remote. Do not apply button combinations to a different remote or receiver. Foxtel Now and a television’s own microphone are outside this guide.
Match your symptom
| What you see | What to do next |
|---|---|
| Nothing responds | Use the full iQ5 remote support branch rather than assuming a voice-only fault. |
| Navigation works | Continue below and compare the outcome after each check. Keep the original error as evidence. |
Work through these checks
Check the remote mode
On this remote, red indicates infrared and blue indicates Bluetooth. Note the colour while pressing a normal button.
What the result means: Keep this observation for the pairing check. An illuminated key alone is not the result of a successful voice request.
Check both prerequisites
Voice needs the box online and Bluetooth pairing. Check the box’s network status, then use its exact remote instructions if pairing is missing.
What the result means: Do not reset the router or erase the box just to investigate this symptom. Record a failed connection separately.
Compare outside the app
Return to Foxtel before the comparison: voice does not operate inside third-party apps. Hold the microphone button, speak briefly, then release it.
What the result means: Record whether the screen reacted, showed text, or returned an error. Stop repeating the same request if the result is unchanged.
When to stop and get help
Stop if the remote is damaged, hot or has leaking batteries. Do not open the receiver, alter dish wiring or factory-reset a working setup for this fault. Foxtel can assess the remote using the observations you recorded.
What to tell support
Provide box and remote photos, working keys, LED colour, network status and exact on-screen response. Say which comparison changed the result. Ask support to confirm the appropriate replacement before buying one.
Common questions
Should I buy a remote immediately?
Complete the comparisons first. A symptom report should identify what failed rather than assume that replacing hardware will fix it.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.