Applies to: DISH satellite receivers showing 005, 013 or 014, including Wally and Hopper 3. Account menus can change. Other error codes have separate paths.
Match your symptom
| What you see | What to do next |
|---|---|
| Only one channel shows 005/013/014 | Check whether that channel belongs to your current DISH package first. |
| Subscribed channels show the code | Send authorization to the receiver listed in your account, then wait five minutes. |
Work through these checks
Confirm the package and code
Read the message on a live DISH channel. In your MyDISH account or app, compare the affected channel with your current lineup. Recent programming changes may take time to appear. Do not buy an antenna part from this message.
What the result means: If the channel is outside your package, this is an account or package question; if included, continue.
Send a receiver authorization
Sign in at DISH, open My Equipment and confirm the affected receiver is shown as ON. Select Wake Up Receivers and leave the receiver powered while you wait up to five minutes. If it is not listed or not ON, contact DISH for activation instead of repeating the request.
What the result means: Retest the same channel. Record whether the code cleared or changed.
Use DISH’s final receiver step
If the code remains, open the linked DISH guide for your exact receiver. DISH’s other-receiver instructions say to unplug the receiver at the outlet for 10 seconds and reconnect it, then allow up to five minutes. Do not use Hopper-only menu instructions on a Wally. If the code remains, contact DISH.
What the result means: A persistent authorization error needs DISH account support, not dish alignment.
When to stop and get help
Do not climb, realign the dish, open the receiver or share your account password. Stop if power connections are wet or damaged. For a receiver missing from your DISH account, use official DISH activation support.
What to tell support
Exact code; Wally or Hopper model; affected and working channels; package check; receiver account status; result of Wake Up Receivers and one reset.
Common questions
Do I need a new dish or LNB?
Not from these codes alone. Check package and receiver authorization first. A separate signal-loss message needs its own guide.
Will Wi-Fi fix error 005?
No Wi-Fi adapter purchase is implied by this message. Use your DISH account to verify authorization; Wally internet setup is a separate issue.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.