Applies to: UK Humax HDR-1100S; also check Freesat’s notice for other named G2 models. Not a general explanation for missing broadcast channels.
Match your symptom
| What you see | What to do next |
|---|---|
| Search, Showcase or backward guide missing | Compare Freesat’s August 2025 service notice. |
| Live TV or all On Demand also fail | This may be a separate signal or connection fault; check it separately. |
Work through these checks
Confirm the exact model and feature
Read HDR-1100S on the box label. Freesat’s 12 August 2025 notice names this model and lists Search, Showcase recommendations and backward TV Guide scrolling as removed. Compare your missing item with the list; do not assume every interface change is this retirement.
What the result means: A retired feature cannot be repaired by changing satellite hardware.
Check what still works
Test one live broadcast channel and the forward TV Guide. Freesat says these remain when the box has a satellite RF feed. For the On Demand players Freesat still lists, both satellite RF and internet are needed. If those fail, use the relevant signal or network guide; do not treat them as part of the Search retirement.
What the result means: Working live TV with missing Search matches the announced service change.
Choose the right next step
For a retired feature, Freesat points to newer equipment if you need that feature; compare supported features before spending. Keep the HDR-1100S for live TV if it meets your needs. For a separate reception or internet failure, use that symptom’s guide or contact Freesat/Humax with the model and exact message.
What the result means: No reset or replacement part can restore a provider-retired feature.
When to stop and get help
Do not format recordings or perform a factory reset just to restore Search or Showcase. If live TV also fails, diagnose that separate problem. If the box or power lead is damaged, stop using it and contact support.
What to tell support
HDR-1100S model; missing feature; live TV and guide status; On Demand app status; satellite RF and internet connection.
Common questions
Will a new LNB bring Search back?
No. Freesat ended the service feature on listed models. A dish part cannot restore it.
Will live TV stop too?
Freesat says broadcast channels and TV Guide remain when the box receives satellite RF. Diagnose a missing live channel separately.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.