Applies to: Installed RockFLEET tracking/messaging unit using the native Ground Control platform. Not RockFLEET Assured or a RockSTAR handheld. Confirm firmware and provider: rebranded hardware can use a different platform. Older units before March2020 used a9602 modem; newer overview describes9603.
Match your symptom
| What you see | What to do next |
|---|---|
| Use the correct LED generation | Record serial, firmware, power mode, external-power state, LED color/timing, latest server position time and current app activation state privately for support. Do not publish vessel locations or account credentials. |
| Check service activation separately | Record serial, firmware, power mode, external-power state, LED color/timing, latest server position time and current app activation state privately for support. Do not publish vessel locations or account credentials. |
| Distinguish app messaging from tracking | Do not open the sealed tracker, alter marine wiring or replace internal parts. Keep fleet tracking/privacy settings intact. Check installation records from a safe position; wiring and antenna relocation require the authorized installer. |
Work through these checks
Use the correct LED generation
Firmware03.04.29 changed the LED table in October2021. Newer green/red distinguishes external/internal power, with timing depending on mode. Before that version, red/green could instead identify Limited/Unlimited mode. Record version before calling a red light a fault.
What the result means: Record serial, firmware, power mode, external-power state, LED color/timing, latest server position time and current app activation state privately for support. Do not publish vessel locations or account credentials.
Check service activation separately
The native platform requires current line rental and positive credits; a new network activation normally needs about10 minutes. Ask the account owner to confirm status. An account login or Bluetooth connection alone does not prove the tracker is activated; avoid duplicate paid tests.
What the result means: Record serial, firmware, power mode, external-power state, LED color/timing, latest server position time and current app activation state privately for support. Do not publish vessel locations or account credentials.
Distinguish app messaging from tracking
CONNECT lists nearby units by serial. Select the actual tracker and compare its tracking profile with the owner’s intended schedule. Messaging requires Enable Messaging with CORE credentials; without phone internet, satellite activation can take up to10 minutes. Existing tracking can work while app messaging is not yet activated.
What the result means: Do not open the sealed tracker, alter marine wiring or replace internal parts. Keep fleet tracking/privacy settings intact. Check installation records from a safe position; wiring and antenna relocation require the authorized installer.
When to stop and get help
Do not open the sealed tracker, alter marine wiring or replace internal parts. Keep fleet tracking/privacy settings intact. Check installation records from a safe position; wiring and antenna relocation require the authorized installer.
What to tell support
Record serial, firmware, power mode, external-power state, LED color/timing, latest server position time and current app activation state privately for support. Do not publish vessel locations or account credentials.
Common questions
Does Bluetooth idle mean the tracker has stopped?
Not by itself. CONNECT releases an inactive Bluetooth connection to conserve power and let another user connect. Only one user connects at a time. Select Connect to Device to inspect battery, Iridium and GPS status; a drafted message is not proof of transmission. Avoid resetting the installed tracker merely because the phone connection is idle.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.