Applies to: tivùsat-certified receivers/CAMs and their bundled cards in Italy, San Marino or Vatican City; card type and current policy matter.
Match your symptom
| What you see | What to do next |
|---|---|
| New card never activated | Use current tivùsat activation with the bundled device. |
| Older Tiger card stopped working | Check official 2026 shutdown schedule and support. |
Work through these checks
Confirm reception and card placement
Identify the certified decoder or CAM and use its own manual for card orientation. Check that a platform channel and receiver signal are available. tivùsat says technical support and proper operation apply to cards bundled with certified devices, used in the device technology they came with. A card in an unrelated slot may not work.
What the result means: No satellite signal is a reception problem to solve before card activation.
Use current activation for a new card
On tivùsat’s current official activation page, follow the steps for your bundled card and certified device. Keep the card inserted and the device tuned to a tivùsat channel while the activation command is processed. If the activation email or password setup is missing, tivùsat’s customer-area FAQ points to spam checks and account recovery. Do not use phone numbers from old PDF manuals.
What the result means: If activation is pending, do not repeatedly factory-reset the receiver.
Check Tiger retirement and compatibility
tivùsat announced progressive retirement of Tiger technology cards starting in 2026. Use its current shutdown page to check your card’s affected period. tivùsat also says Merlin cards do not work in Tiger devices, and vice versa; its card policy discourages buying cards separately from a certified decoder or CAM. If the card is affected, follow the provider’s current replacement path, not a generic affiliate listing.
What the result means: An affected Tiger card may need an official equipment path, not another activation attempt.
When to stop and get help
Stop if the slot or card is damaged, signal requires dish work, or the card may be in a shutdown cohort. Contact tivùsat or the device maker with model and message. Avoid loose smartcards advertised online.
What to tell support
Device model and certified mark; exact message; card technology and activation status; signal/channel test; official shutdown checker result. Never post full card number.
Common questions
Can I buy a stand-alone replacement card?
tivùsat says its cards are distributed with certified decoders or CAMs and warns against stand-alone sales. Check your exact card and device with tivùsat first.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.