Applies to: SKY Brasil HDTV Slim SH26 and the linked 2016 combined manual. Not Sky UK, SKY Q, Mini or every Zapper variant.
Match your symptom
| What you see | What to do next |
|---|---|
| TV says “no signal”; no SKY menu | Check receiver power and the selected TV input first. |
| Menu works; picture shape wrong | Check both receiver format and TV zoom settings. |
Work through these checks
Confirm which device shows the message
Use the TV remote to select the HDMI input actually connected to SH26, then try MENU with the receiver remote or reachable front-panel button. If no menu appears, inspect the accessible HDMI plugs with equipment powered off and try a known-working cable if available.
What the result means: A TV-generated input warning is different from a SKY-generated reception code.
Compare the menu and more than one channel
If the menu and every channel are cropped, inspect the TV’s zoom/aspect setting and the receiver picture format. If only one programme has side bars, compare another channel before changing a global setting: the broadcast itself may have a different shape.
What the result means: Changing a global zoom setting to remove one programme’s bars can crop other programmes.
Adjust only the documented display control
The manual describes TELA/TV as changing screen format and resolution, and shows a RES control on the Slim front panel. Match the actual remote and TV manual; make one change at a time and record it. If the display disappears, stop guessing through settings and ask SKY for the supported recovery for this receiver/TV combination.
What the result means: If the picture is correct but a SKY reception error remains, move to the signal guide rather than repeating format changes.
When to stop and get help
Stop for wet/damaged wiring, heat damage or dish work. If no receiver menu appears after safe TV/HDMI checks, contact SKY with model and input details. Do not open the receiver or use another model’s power adapter.
What to tell support
SH26 label; rear variant; TV model/input; whether menu appears; all channels or one; prior format setting; exact error.
Common questions
Does every SH26 have Ethernet?
The linked manual shows two rear-panel variants and Ethernet on only one. Inspect the real ports; missing Ethernet is not evidence that the box is broken.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.