Applies to: UK Freesat set-top boxes connected to a TV by HDMI; check the exact model before following its manual.
Match your symptom
| What you see | What to do next |
|---|---|
| TV says no input; no Freesat menu | Check TV input, HDMI and box power. |
| Freesat menu works; channels say no signal | Use the satellite reception or missing-channel guide. |
Work through these checks
Match the TV input
Turn on the Freesat box and TV. On the TV remote, select the HDMI input whose numbered socket holds the box cable. Confirm the TV’s own menus appear; if not, investigate the TV first. A TV input message is different from an on-screen Freesat satellite warning.
What the result means: If the Freesat menu appears, HDMI is carrying the box picture.
Check box power and HDMI seating
Freesat says its 4K TV Box has a mode indicator; no light can mean the power adapter is not seated or the wall socket is off. With dry hands and safe access, check power and the HDMI plug at both ends. Do not open the adapter or replace it with an unverified supply.
What the result means: A dark box needs its power path checked before the dish.
Try another cable or TV port
Freesat recommends trying a different HDMI cable and then a different HDMI port on the TV. Re-select the new input number on the TV after moving the plug. If there is still no picture, note which combinations failed and contact Freesat support. Avoid buying satellite hardware to solve a TV input fault.
What the result means: A picture with another cable or port isolates the likely HDMI path.
When to stop and get help
Stop if a plug, cable, socket or power adapter is damaged or wet. Do not open powered equipment. If the Freesat menu appears but live channels fail, switch to the reception guide rather than repeating HDMI checks.
What to tell support
Box model; exact TV message; power indicator; HDMI input and cable/port combinations tried; whether the Freesat menu appears.
Common questions
Does “No signal” always mean the dish?
No. If it is the TV’s own input message and no Freesat menu appears, check the selected HDMI input, cable and box power first.
Should I factory-reset the box?
Not for this first check. A factory reset can erase settings and does not identify a bad HDMI cable or wrong TV input.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.