Applies to: CANAL+ satellite reception in France when some channels, not the full subscription, show a reception problem. Menu names vary by decoder.
Match your symptom
| What you see | What to do next |
|---|---|
| Only some channels fail | Measure quality on an affected channel and compare. |
| Every channel fails | Use CANAL+’s separate all-channel reception procedure. |
Work through these checks
Classify the pattern and restart
Note whether failures are confined to some channels; CANAL+ explains that channel groups use different transponders, so partial loss can reflect reception quality. Restart the decoder with its power switch as CANAL+ directs. After restart, retest the same channels rather than assuming the subscription has changed.
What the result means: If only one group remains poor, gather signal evidence before buying parts.
Read quality for the affected channel
On the “Problème de réception” screen for an individual dish, CANAL+ instructs opening “RÉGLAGES ANTENNE”, then “POINTAGE ANTENNE”, and selecting an affected channel to inspect reception quality. This is a measurement screen, not an instruction to turn the dish. Compare with a working channel and record the result.
What the result means: Poor quality on affected channels supports a reception fault, even if other channels play.
Inspect the safe indoor connection
CANAL+ says a poor contact between satellite decoder and wall socket can lose one or more frequencies. In dry, safe conditions, check that the reachable antenna lead is firmly connected at both ends without forcing it. If reception quality is still poor, ask an installer with a precision signal meter; do not attempt dish polarization or alignment yourself. On a shared antenna, contact the syndic or building manager.
What the result means: A stable indoor connection may restore only the affected frequency group.
When to stop and get help
Stop for roof work, dish pointing, polarization adjustment, wet/damaged cable or communal equipment. CANAL+ recommends an installer with a precision meter if channels do not return.
What to tell support
Decoder model; affected and working channels; weather; quality values from reception screen; indoor cable result; individual or communal antenna.
Common questions
Can a dish issue affect only some channels?
Yes. CANAL+ explains that transponders differ by channel group; partial signal degradation may remove only a subset. Use the receiver quality reading and a professional meter before adjusting a dish.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.