Applies to: HUMAX HB-1000S Freesat box, not the HDR-1100S internal-disk recorder.
Match your symptom
| What you see | What to do next |
|---|---|
| Live TV works; recordings vanished | Check the original paired USB drive. |
| No live TV picture | First check input, power and signal separately. |
Work through these checks
Identify the right box and drive
Confirm HB-1000S on the receiver label. Its recording section says an external USB drive is required. Look for the drive previously used with this exact receiver, not an unrelated drive or the internal disk expected on an HDR model.
What the result means: An HDR-1100S guide does not describe this storage path.
Reconnect without erasing
If the paired drive was unplugged, inspect its accessible USB connection and reconnect that same drive. Wait for the box to recognize it, then check the Recordings menu. The manual says stored recordings reappear on reconnection. If prompted to format or pair a different drive, stop before accepting.
What the result means: Formatting or unpairing permanently wipes recordings per the manual.
Escalate a persistent drive fault
If the original drive remains absent, note its label, USB connection and exact on-screen message. Consult the HUMAX manual and support before buying another drive or initializing this one; recorded content is paired to the original box. Do not claim that another computer can recover or play it.
What the result means: Preserve the original drive until support advises.
When to stop and get help
Stop at a damaged USB port, burning smell or format prompt. Seek qualified repair or HUMAX support; do not open the powered receiver.
What to tell support
Receiver model; original USB drive identity; live TV result; Recordings menu result; exact prompt or error.
Common questions
Will formatting bring old recordings back?
No. The HB-1000S manual says formatting or unpairing wipes them. Reconnect the original paired drive instead.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.