Applies to: Installed VesseLINK hardware matching QSG PN 3402131-1 Rev C. Do not extend these menus to every Certus 200/700 or MissionLINK revision.
Match your symptom
| What you see | What to do next |
|---|---|
| Reach the local portal | If unavailable, troubleshoot local access before satellite service. |
| Read alerts and service status | Persistent faults need the administrator or airtime provider. |
| Retrieve revision-matched documentation | Keep a copy available before leaving connectivity. |
Work through these checks
Reach the local portal
Use the configured terminal Wi-Fi or an approved LAN connection, not its boxed WAN port. Open http://portal.thaleslink without adding .com.
What the result means: If unavailable, troubleshoot local access before satellite service.
Read alerts and service status
Check Dashboard or Alerts, then Status → Service for detected satellites and signal. Record the exact alert before changing settings.
What the result means: Persistent faults need the administrator or airtime provider.
Retrieve revision-matched documentation
The portal Help section provides manuals. Compare the installed revision before using advanced settings or reset instructions.
What the result means: Keep a copy available before leaving connectivity.
When to stop and get help
Do not approach transmitting antennas, interrupt vessel operations or test distress functions. Installation and repairs require qualified service.
What to tell support
Preserve configuration and use the vessel administrator’s approved connection.
Common questions
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.