Applies to: SAILOR500/250 FleetBroadband, including19-inch rack version, original manual98-125645-J (2018), printed pages213-217. Match installed revision; not FleetBroadband150, mini-C or EXPLORER. Thermal events: printed pages228–229.
Match your symptom
| What you see | What to do next |
|---|---|
| Compare two green indicators | Compare Terminal and Antenna lights separately. Satellite tracking, network registration and the local LAN link are different stages; a green antenna light alone does not identify where a data failure begins. |
| Separate LAN speed from satellite service | Observe from the authorized onboard interface. Keep away from transmitting antennas and preserve vessel communications. Do not open units, disconnect operational cables, clear events or reset configuration. Persistent red indicators require the distributor to review the captured event. |
| Capture the active warning | Compare Terminal and Antenna lights separately. Satellite tracking, network registration and the local LAN link are different stages; a green antenna light alone does not identify where a data failure begins. |
| Check thermal events before blaming the link | Record the affected device and port, surrounding conditions and event time. Let the vessel’s authorized installer assess ventilation and installation limits; do not move or rewire operational equipment or repeatedly restart it. |
Work through these checks
Compare two green indicators
Terminal steady green means registration completed; flashing green means registration in progress. Antenna steady green means tracking; slow flashing means startup and rapid flashing means sky scan. Record both patterns at the same time.
What the result means: Compare Terminal and Antenna lights separately. Satellite tracking, network registration and the local LAN link are different stages; a green antenna light alone does not identify where a data failure begins.
Separate LAN speed from satellite service
LAN Link/Speed green indicates100Mbps, yellow10Mbps, and off no link. These identify the local connection, not satellite throughput. A red PoE indicator means the attached device requests more power than the port can supply. Record the port and refer power changes to the installer.
What the result means: Observe from the authorized onboard interface. Keep away from transmitting antennas and preserve vessel communications. Do not open units, disconnect operational cables, clear events or reset configuration. Persistent red indicators require the distributor to review the captured event.
Capture the active warning
Orange or red Terminal/Antenna lights require the event text, not guesses from color alone. Open the warning icon in the web interface and preserve event ID, wording and time. Include both light patterns and LAN port evidence when contacting the distributor.
What the result means: Compare Terminal and Antenna lights separately. Satellite tracking, network registration and the local LAN link are different stages; a green antenna light alone does not identify where a data failure begins.
Check thermal events before blaming the link
Rev J events08048 (PoE ports2–4 disabled) and08049 (reduced data rate) indicate high temperature. Capture the ID before treating this as network loss.
What the result means: Record the affected device and port, surrounding conditions and event time. Let the vessel’s authorized installer assess ventilation and installation limits; do not move or rewire operational equipment or repeatedly restart it.
When to stop and get help
Observe from the authorized onboard interface. Keep away from transmitting antennas and preserve vessel communications. Do not open units, disconnect operational cables, clear events or reset configuration. Persistent red indicators require the distributor to review the captured event.
What to tell support
Record the affected device and port, surrounding conditions and event time. Let the vessel’s authorized installer assess ventilation and installation limits; do not move or rewire operational equipment or repeatedly restart it.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.