Applies to: JUE-60GX under manual 7ZPSC0584, BDE-Version 0100. Match the installed revision; this is not the JUE-251/501 FleetBroadband manual.
Match your symptom
| What you see | What to do next |
|---|---|
| ANT is not green | Use read-only checks with the vessel administrator. Preserve exclusion zones; no roof/radome work, port swaps, factory reset or guessed settings. |
| NET is not green | Use read-only checks with the vessel administrator. Preserve exclusion zones; no roof/radome work, port swaps, factory reset or guessed settings. |
| NET is green but service fails | Use read-only checks with the vessel administrator. Preserve exclusion zones; no roof/radome work, port swaps, factory reset or guessed settings. |
| Build a timed evidence trail before escalation | Use read-only checks with the vessel administrator. Preserve exclusion zones; no roof/radome work, port swaps, factory reset or guessed settings. |
Work through these checks
ANT is not green
Appendix E.2 separates missing GPS, obstruction and rain attenuation. Record GPS validity and conditions without changing antenna settings.
What the result means: Use read-only checks with the vessel administrator. Preserve exclusion zones; no roof/radome work, port swaps, factory reset or guessed settings.
NET is not green
Record pointing direction, blockage, weather and provider-confirmed coverage. A transmission-prohibited sector is a separate condition; never remove it to restore connectivity.
What the result means: Use read-only checks with the vessel administrator. Preserve exclusion zones; no roof/radome work, port swaps, factory reset or guessed settings.
NET is green but service fails
Appendix E.2 directs this case to the Network Service Device documentation. Preserve evidence before escalation; green NET does not diagnose the provider-managed service path.
What the result means: Use read-only checks with the vessel administrator. Preserve exclusion zones; no roof/radome work, port swaps, factory reset or guessed settings.
Build a timed evidence trail before escalation
With authorized access, use Logs → Event Log to compare UTC timestamps for search, lock and network entry (5.4.3). Preserve the export and the time service failed. AC Monitor statistics cover the preceding six minutes, while its GPS entries are latest values (5.4.4); do not present them as instantaneous measurements taken together. In Syslog, Update refreshes the initially empty display (5.4.5.1); an empty first screen alone does not prove no events. Give logs privately to the distributor without clearing them or changing commissioning settings.
What the result means: Use read-only checks with the vessel administrator. Preserve exclusion zones; no roof/radome work, port swaps, factory reset or guessed settings.
When to stop and get help
Use read-only checks with the vessel administrator. Preserve exclusion zones; no roof/radome work, port swaps, factory reset or guessed settings.
What to tell support
Save timestamp, revision, READY/ANT/NET states, GPS validity and alarms for the distributor.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.