Applies to: Model 2.1, September 2020 manual. Not original-handset firmware instructions.
Match your symptom
| What you see | What to do next |
|---|---|
| Check pairing | Menu > Settings > Bluetooth > Paired devices lists paired equipment. Switch the headset on; use its own documented passcode when pairing, not the phone’s admin code. |
| Connect explicitly | Highlight the paired headset, press the left selection key and choose Connect. Confirm it appears in Connected devices with the headset-connected icon. Disconnect the current headset before connecting another. |
| Preserve trust settings | Authorise only owned or trusted headsets. If Bluetooth settings are locked, ask the administrator; do not guess codes or reset the handset. |
Work through these checks
Check pairing
Menu > Settings > Bluetooth > Paired devices lists paired equipment. Switch the headset on; use its own documented passcode when pairing, not the phone’s admin code.
What the result means: Identify the intended headset.
Connect explicitly
Highlight the paired headset, press the left selection key and choose Connect. Confirm it appears in Connected devices with the headset-connected icon. Disconnect the current headset before connecting another.
What the result means: Paired and connected are different states.
Preserve trust settings
Authorise only owned or trusted headsets. If Bluetooth settings are locked, ask the administrator; do not guess codes or reset the handset.
What the result means: Escalate persistent faults with both model names.
When to stop and get help
Use another working communication method for urgent calls. Never test assistance buttons to diagnose audio.
What to tell support
Record paired/connected state, headset name and any lock prompt.
Common questions
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.