PotsDOCK Extreme: POTS unavailable or call audio missing

Work through these checks

1. 01

   Separate registration from a connected call

   Read STATUS with the handset’s existing text. Steady green means registered; slow green indicates a voice call. Red alone does not distinguish no signal, no registration and no SIM. Record the original stage and any other red lamps rather than diagnosing the account or audio from one colour.

   What the result means: An unregistered terminal and an established call with missing audio need different evidence. Preserve the original state for the next comparison.

2. 02

   Identify whether privacy use disabled POTS

   For the original unavailable-tone report, identify the endpoint already used. When the privacy handset originates or answers a call, RJ11/POTS is disabled and an off-hook POTS phone hears an unavailable tone. Slow orange Ring can mean either privacy or POTS in use. Returning the privacy handset to its cup does not hang up that call. Observe these states without lifting another phone to provoke them.

   What the result means: A locally disabled POTS endpoint is not proof of failed satellite registration or a broken analogue phone. Keep the endpoint and call chronology together.

3. 03

   Read Bluetooth and Mute in call context

   Solid blue Bluetooth means connected to a paired device; slow blue means that device is in a call, while fast blue searches for a paired device. Red Mute suppresses outgoing audio during a call and ends with the call. Out of call, ringer and volume controls have different roles. Use the actual endpoint and whether outgoing or incoming speech failed; keep pairings and current audio routing unchanged.

   What the result means: A connected Bluetooth device need not be the active audio path, and one-way muted speech does not establish a satellite outage. Report the named lamp and endpoint rather than pairing again or replacing hardware.