Applies to: HUMAX HDR-1100S internal-disk Freesat recorder. The original user guide is hosted by Freesat; its old app/service listings are not current availability promises. HB-1000S and HB-1100S USB recording instructions are separate.
Match your symptom
| What you see | What to do next |
|---|---|
| Separate planned from saved programmes | Open Recordings and compare the planned section with saved programmes. Try an existing recording without deleting it. Record whether the problem is a missing reservation, a failed new recording or playback of an old file. |
| Read the storage bar | Check the bar at the top of Recordings. The manual notes that HD uses more storage than SD. A nearly full bar explains a capacity concern; it does not by itself establish a broken disk. Preserve the displayed value and exact error for support. |
| Check automatic deletion and Keep | The original guide says a full recorder can delete its oldest watched recording to make room. Inspect “deleting soon” and the Keep status of wanted items. Highlight an item, press OK and choose Keep to protect it as documented. Keep is not a backup and cannot restore a deleted file. Ask support before disk repair if existing recordings matter. |
Work through these checks
Separate planned from saved programmes
Open Recordings and compare the planned section with saved programmes. Try an existing recording without deleting it. Record whether the problem is a missing reservation, a failed new recording or playback of an old file.
What the result means: Preserve recordings and scheduled programmes. Do not format, reset or remove the internal disk as a test. Stop for electrical damage or a request to erase content.
Read the storage bar
Check the bar at the top of Recordings. The manual notes that HD uses more storage than SD. A nearly full bar explains a capacity concern; it does not by itself establish a broken disk. Preserve the displayed value and exact error for support.
What the result means: Preserve recordings and scheduled programmes. Do not format, reset or remove the internal disk as a test. Stop for electrical damage or a request to erase content.
Check automatic deletion and Keep
The original guide says a full recorder can delete its oldest watched recording to make room. Inspect “deleting soon” and the Keep status of wanted items. Highlight an item, press OK and choose Keep to protect it as documented. Keep is not a backup and cannot restore a deleted file. Ask support before disk repair if existing recordings matter.
What the result means: Preserve recordings and scheduled programmes. Do not format, reset or remove the internal disk as a test. Stop for electrical damage or a request to erase content.
When to stop and get help
Preserve recordings and scheduled programmes. Do not format, reset or remove the internal disk as a test. Stop for electrical damage or a request to erase content.
What to tell support
Preserve recordings and scheduled programmes. Do not format, reset or remove the internal disk as a test. Stop for electrical damage or a request to erase content.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.