V7-IP Rev B: tracking, modem login, voice and original logs

Work through these checks

1. 01

   Separate antenna tracking from modem login

   Read Home → My VSAT: Connection Status and Antenna State are different fields. Rev B distinguishes Waiting for Hub Comm, Attempting Login and Online; Support → General Statistics adds Login State (Online, Offline or Waiting for hub reply). Compare these with the already observed failure time. Record any existing no-transmit indication without disabling a zone, changing satellites or moving the antenna. A page that loads locally does not prove the modem is logged in.

   What the result means: Tracking with modem login still waiting is a different finding from an antenna that is searching. Support receives both stages and safety-zone context; do not bypass a no-transmit condition or classify every waiting state as a failed antenna.

2. 02

   Read voice registration and the affected line separately

   Read My Phone and the original Line 1/Line 2 state. Online & Ready describes voice service; Available, Dialing, Off Hook, Ringing, In Use and Unavailable describe line state. Rev B says Unable to Connect to Voice Service can reflect an account/activation error but also appears during system startup. Record the original timing and exact wording rather than inferring an account failure from one startup screen. Do not place a call, enter diagnostic dial codes or restart the MTA for this observation.

   What the result means: A busy or off-hook line, voice registration still starting and persistent service-registration failure are different reports. Internet or antenna status alone does not establish voice readiness. Give the actual provider the exact state and original chronology while preserving live calls and account settings.

3. 03

   Save the current log without starting a replacement

   Under Support → System Logs → Operational Log, use only View/Save Operational Log to preserve the existing file. Rev B says Start New Log deletes the current log, while Restart System, Start New Log also restarts the antenna. Event Log is a separate historical record of antenna error messages; read it with the failure time, not as a list of faults necessarily active now. If no current log exists or saving fails, record that instead of starting a new capture or restart.

   What the result means: The support report retains the original observations and a log whose provenance is known. A historical event can explain chronology without proving a current fault; replacing the log or restarting before preservation would change the evidence. Keep the file and equipment identifiers private.