Applies to: Oyster V Vision with the FeatureBox and control panel documented in 3.150.0115. Not Vision II/III, Oyster Connect internet or an unspecified Premium installation. Match the controller and installed manual before using these checks.
Match your symptom
| What you see | What to do next |
|---|---|
| Record ignition state and warning pattern | Remain safely parked. Do not drive until the antenna is confirmed fully retracted. Never bypass ignition protection, force the mechanism, climb to inspect it or alter supply wiring. Stop repeated motion commands if stowing fails; use qualified ten Haaft support. Preserve satellite, LNB and receiver settings. |
| Distinguish a triple voltage tone | Remain safely parked. Do not drive until the antenna is confirmed fully retracted. Never bypass ignition protection, force the mechanism, climb to inspect it or alter supply wiring. Stop repeated motion commands if stowing fails; use qualified ten Haaft support. Preserve satellite, LNB and receiver settings. |
| Read Stop and search evidence | Separate ignition protection, low-voltage tones and a stopped search before reporting a failed motor. Observe the display and stow position from the ground. |
Work through these checks
Record ignition state and warning pattern
Section 3.3 says the antenna will not open with ignition on. A short ignition tone with it unfolded differs from a continuous tone when full retraction fails. Record the tone and visible position without bypassing the interlock.
What the result means: Remain safely parked. Do not drive until the antenna is confirmed fully retracted. Never bypass ignition protection, force the mechanism, climb to inspect it or alter supply wiring. Stop repeated motion commands if stowing fails; use qualified ten Haaft support. Preserve satellite, LNB and receiver settings.
Distinguish a triple voltage tone
A short triple tone during reception indicates low onboard supply; the manual describes repetition each minute, then every 15 seconds as voltage falls further. A triple tone at startup can prevent unfolding. Ask the vehicle-system owner to check supply condition; do not replace the antenna based on this tone alone.
What the result means: Remain safely parked. Do not drive until the antenna is confirmed fully retracted. Never bypass ignition protection, force the mechanism, climb to inspect it or alter supply wiring. Stop repeated motion commands if stowing fails; use qualified ten Haaft support. Preserve satellite, LNB and receiver settings.
Read Stop and search evidence
Section 3.4 describes a stop function that suspends commands after motion is interrupted. Record whether Stop appeared after an intentional button press. For unsuccessful search, separately record sky obstruction, target satellite and location. Let support distinguish a stopped action from a reception or motion fault; do not force another search while the movement area is unsafe.
What the result means: Separate ignition protection, low-voltage tones and a stopped search before reporting a failed motor. Observe the display and stow position from the ground.
When to stop and get help
Remain safely parked. Do not drive until the antenna is confirmed fully retracted. Never bypass ignition protection, force the mechanism, climb to inspect it or alter supply wiring. Stop repeated motion commands if stowing fails; use qualified ten Haaft support. Preserve satellite, LNB and receiver settings.
What to tell support
Record controller/manual, ignition, display, tone cadence, antenna position, target and location for support.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.