Confirm your model
The nbn-supplied indoor box connects the installed satellite feed to your provider’s router. Its appearance may vary; use the ID on your actual box when contacting the provider.
How it connects
- nbn-installed dish Installed satellite cable
- nbn connection box Ethernet
- Provider router
A Wi-Fi fault can be local even when the connection box is online. Check one wired or second device, the box light and any nbn outage before following the official power-cycle order.
Lights and messages
- Record the light colour and whether it flashes. The nbn guide says persistent flashing white or red after a reboot should go to your provider.
A light is one clue, not a complete diagnosis. Match the indicator’s label and the on-screen message.
Before buying parts
- Use only the supplied power pack and confirm router compatibility with your provider. Do not press the box RESET button or replace nbn-owned equipment yourself.
These are compatibility notes and official reference links. Confirm the fault and exact part before buying.
Model-specific parts: start with the official source
Confirm the exact model and part number with the manufacturer or provider before buying any replacement part or accessory.
Check the model and official instructions ↓