Applies to: Installed Fleet One, manual revision B pages 69–71; not FleetBroadband or EXPLORER 710.
Match your symptom
| What you see | What to do next |
|---|---|
| Identify this handset | SETTINGS > IP handsets lists local identities. Revision B supports four LAN handsets/smartphones, numbered 0501–0504, each with its own password. Record the affected entry without exposing credentials. |
| Inspect incoming-call permission | SETTINGS > IP handsets > Call settings can disable incoming calls per handset. Ask the administrator to confirm the intended setting; do not override vessel restrictions merely to make it ring. |
| Compare the existing SIP profile | The handset’s local number and password must match its terminal entry. Have the authorized administrator compare them privately using that handset’s manual. Preserve working phones and do not reset the terminal. |
Work through these checks
Identify this handset
SETTINGS > IP handsets lists local identities. Revision B supports four LAN handsets/smartphones, numbered 0501–0504, each with its own password. Record the affected entry without exposing credentials.
What the result means: Avoid another terminal’s numbering scheme.
Inspect incoming-call permission
SETTINGS > IP handsets > Call settings can disable incoming calls per handset. Ask the administrator to confirm the intended setting; do not override vessel restrictions merely to make it ring.
What the result means: A disabled entry is not an antenna diagnosis.
Compare the existing SIP profile
The handset’s local number and password must match its terminal entry. Have the authorized administrator compare them privately using that handset’s manual. Preserve working phones and do not reset the terminal.
What the result means: Report handset-specific failure.
When to stop and get help
Do not use emergency calls as a test or interrupt active vessel communications.
What to tell support
Handset model, local entry, intended incoming-call setting and whether other phones work; keep passwords private.
Common questions
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.