Applies to: ELSYS SATMAX 5, model ETRS70, in an existing Brazilian installation. Match the label and the service shown by the receiver. SATMAX PLUS and SATMAX 6 are different models; do not install their files or treat an activation message as proof of a broken receiver.
Match your symptom
| What you see | What to do next |
|---|---|
| Only regional channels are blocked | For the SAT HD Regional route, the SATMAX 5 quick guide identifies CAID and SCID on the receiver’s underside, plus its real installation state and city. Keep these codes private and enter them only in the official provider form. Check them character by character against the label. Do not substitute a code from an online photograph or another receiver. |
| All channels or menus fail | First distinguish the receiver picture from the satellite service. A working SATMAX menu or free-to-air channel with only regional channels blocked points toward an activation or channel-availability check. A TV input with no receiver menu needs a display/power check first. Neither symptom justifies a factory reset as the first step. |
Work through these checks
Match the receiver and installed service
ELSYS SATMAX 5, model ETRS70, in an existing Brazilian installation. Match the label and the service shown by the receiver. SATMAX PLUS and SATMAX 6 are different models; do not install their files or treat an activation message as proof of a broken receiver.
What the result means: Read the service name on the activation screen and ask the installer which system the dish receives. ELSYS’ current activation page separates SKY B1 from STAR ONE D2. Use the matching official route. A firmware file or channel list for the other satellite is not an activation fix; do not swap feeds or move the dish to try both services.
Check the private activation details
For the SAT HD Regional route, the SATMAX 5 quick guide identifies CAID and SCID on the receiver’s underside, plus its real installation state and city. Keep these codes private and enter them only in the official provider form. Check them character by character against the label. Do not substitute a code from an online photograph or another receiver.
What the result means: Leave antenna alignment, LNBF selection and shared cabling to a qualified installer. Do not erase the channel list, format a USB drive, flash another model’s firmware or open the receiver for an authorization fault. Stop for damage, water or overheating. Use the original matching power supply; physical repairs belong with authorized service.
Compare the actual regional offer
An accepted registration does not guarantee that every broadcaster supplies a local feed for your municipality. ELSYS’ current page explains that substitute regional/national programming depends on the system and locality. Save the exact confirmation or error, channel name, receiver model and installed service, then ask official support what should be available there.
What the result means: Leave antenna alignment, LNBF selection and shared cabling to a qualified installer. Do not erase the channel list, format a USB drive, flash another model’s firmware or open the receiver for an authorization fault. Stop for damage, water or overheating. Use the original matching power supply; physical repairs belong with authorized service.
When to stop and get help
Leave antenna alignment, LNBF selection and shared cabling to a qualified installer. Do not erase the channel list, format a USB drive, flash another model’s firmware or open the receiver for an authorization fault. Stop for damage, water or overheating. Use the original matching power supply; physical repairs belong with authorized service.
What to tell support
An accepted registration does not guarantee that every broadcaster supplies a local feed for your municipality. ELSYS’ current page explains that substitute regional/national programming depends on the system and locality. Save the exact confirmation or error, channel name, receiver model and installed service, then ask official support what should be available there.
Common questions
Does the selected website country change my channels?
No. FixSatellite’s country selection organizes relevant guidance and shopping destinations. The receiver’s official activation, installed satellite and broadcaster availability determine its service. Use the real installation location with the provider.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.