Applies to: GSP-1600 only; not GSP-1700. Historical cellular modes and dialing examples do not confirm current service.
Match your symptom
| What you see | What to do next |
|---|---|
| Read the mode | GSP-1600 only; not GSP-1700. Historical cellular modes and dialing examples do not confirm current service. |
| Check antenna and sky | Check satellite mode, signal strength and registration separately. A signal indicator alone does not prove the handset can make calls. |
| Separate missed calls from no service | Do not place emergency test calls, reset the phone or publish account identifiers. Confirm current account eligibility with Globalstar. |
Work through these checks
Read the mode
Check satellite mode, signal strength and registration separately. A signal indicator alone does not prove the handset can make calls.
What the result means: GSP-1600 only; not GSP-1700. Historical cellular modes and dialing examples do not confirm current service.
Check antenna and sky
Outdoors, fully rotate and extend the satellite antenna upright. Check signal and registration again.
What the result means: Check satellite mode, signal strength and registration separately. A signal indicator alone does not prove the handset can make calls.
Separate missed calls from no service
For incoming calls, check power, ringer volume and registration. Compare incoming and outgoing behavior before changing settings.
What the result means: Do not place emergency test calls, reset the phone or publish account identifiers. Confirm current account eligibility with Globalstar.
When to stop and get help
Do not place emergency test calls, reset the phone or publish account identifiers. Confirm current account eligibility with Globalstar.
What to tell support
Do not place emergency test calls, reset the phone or publish account identifiers. Confirm current account eligibility with Globalstar.
Common questions
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.