Telstra Smart Modem 4 · Starlink home setup

Confirm your model

Telstra Satellite Home Service with Smart Modem Gen 4 and the Starlink Gen 3 router shown in RO 100256149. Not the Smart Modem 3 / Standard Actuated Ethernet-adapter installation or Telstra phone satellite messaging.

How it connects

Check which box supplies Wi-Fi, which cable feeds the Telstra WAN port and whether the modem is using satellite or mobile backup. A missing Starlink Wi-Fi name or dark Starlink router LED does not alone prove a broken dish.

Lights and messages

• Check which box supplies Wi-Fi, which cable feeds the Telstra WAN port and whether the modem is using satellite or mobile backup. A missing Starlink Wi-Fi name or dark Starlink router LED does not alone prove a broken dish.

A light is one clue, not a complete diagnosis. Match the indicator’s label and the on-screen message.

Before buying parts

• Preserve the installed configuration and do not factory-reset either box to restore a missing Wi-Fi name. Do not interrupt active calls or connected alarms. If medical, fire, security or lift equipment depends on this connection, confirm compatibility with its provider before changing the setup. Inspect only safely accessible indoor cables; use an installer for elevated antenna work.

These are compatibility notes and official reference links. Confirm the fault and exact part before buying.