Applies to: MNB-01 / MarineStar, manual v2.0. Match the terminal label and manual revision before using these checks.
Match your symptom
| What you see | What to do next |
|---|---|
| Read the correct folder | Separate a saved draft from an undelivered Outbox message, then record message memory and delivery settings for authorized support. |
| Record Memory status | These are observations for an authorized support handoff. Do not open the terminal or change fleet, SOS or administrator settings. |
| Preserve provider settings | These are observations for an authorized support handoff. Do not open the terminal or change fleet, SOS or administrator settings. |
Work through these checks
Read the correct folder
Manual pages 35–36: Drafts stores saved compositions; Outbox stores messages not delivered. Record folder, recipient and timestamp without forwarding duplicates or deleting the evidence. A stored draft does not show that transmission was attempted.
What the result means: Separate a saved draft from an undelivered Outbox message, then record message memory and delivery settings for authorized support.
Record Memory status
Page 39: Messages > Memory status reports used and total message storage: Inbox 250, Draft 100, Sent 150 and Outbox 50. These are folder capacities, not remaining airtime. Preserve important messages; notification deletion has different permissions from ordinary messages. Do not use Delete messages as a quick repair.
What the result means: These are observations for an authorized support handoff. Do not open the terminal or change fleet, SOS or administrator settings.
Preserve provider settings
Pages 37–38: message settings include delivery reports, validity and SMS/GmPRS bearer; maximum validity depends on the operator. Have the authorized captain or administrator record the existing settings. Do not copy another network’s service-center details or change fleet tracking settings to clear an Outbox item.
What the result means: These are observations for an authorized support handoff. Do not open the terminal or change fleet, SOS or administrator settings.
When to stop and get help
These are observations for an authorized support handoff. Do not open the terminal or change fleet, SOS or administrator settings.
What to tell support
Separate a saved draft from an undelivered Outbox message, then record message memory and delivery settings for authorized support.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.