Applies to: SPOT Trace, user guide 9150-0139-01 R-5; not SPOT Gen4 or SPOT X.
Match your symptom
| What you see | What to do next |
|---|---|
| Check the quiet-light state | Dark lights or a stationary track do not automatically mean failure. Check the operating state before replacing hardware. |
| Compare movement with track state | Dark lights or a stationary track do not automatically mean failure. Check the operating state before replacing hardware. |
| Check placement and saved changes | Use only an asset you own or are authorized to service. Keep tracking locations and account codes private; do not disable security features as a test. |
Work through these checks
Check the quiet-light state
Lights stop blinking after 20 minutes. A quick Power press restores blinking; avoid holding it, which switches the unit off.
What the result means: Dark lights or a stationary track do not automatically mean failure. Check the operating state before replacing hardware.
Compare movement with track state
Normal motion tracking suspends after more than five stationary minutes. Dock Mode applies different movement logic; inspect the configured mode and latest account point.
What the result means: Dark lights or a stationary track do not automatically mean failure. Check the operating state before replacing hardware.
Check placement and saved changes
Keep the logo skyward and clear of metal. Certain account changes need a USB device update. Verify a received track point before permanent mounting.
What the result means: Use only an asset you own or are authorized to service. Keep tracking locations and account codes private; do not disable security features as a test.
When to stop and get help
Use only an asset you own or are authorized to service. Keep tracking locations and account codes private; do not disable security features as a test.
What to tell support
Use only an asset you own or are authorized to service. Keep tracking locations and account codes private; do not disable security features as a test.
Common questions
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.