Applies to: ELSYS SATMAX 5, model ETRS70, in an existing Brazilian installation. Match the label and the service shown by the receiver. SATMAX PLUS and SATMAX 6 are different models; do not install their files or treat an activation message as proof of a broken receiver.
Match your symptom
| What you see | What to do next |
|---|---|
| Receiver works, TV keys do not | Hold SET for three seconds until the red light brightens. Press the TV-group key you want to teach; its light flashes. Face the original television remote toward the SATMAX remote within 3 cm, and press the matching original TV key. Three quick flashes confirm that command. Follow the guide again for each required TV key; press SET to finish and turn the light off. |
| No remote keys respond | Confirm that receiver channel/menu buttons still work, then test a television key separately. The supplied intelligent remote has a programmable TV group; copying a TV command is different from pairing the receiver or changing its channel list. Match the SET key and layout shown in the ETRS70 guide before starting. |
Work through these checks
Match the intelligent remote
Confirm that receiver channel/menu buttons still work, then test a television key separately. The supplied intelligent remote has a programmable TV group; copying a TV command is different from pairing the receiver or changing its channel list. Match the SET key and layout shown in the ETRS70 guide before starting.
What the result means: Leave antenna alignment, LNBF selection and shared cabling to a qualified installer. Do not erase the channel list, format a USB drive, flash another model’s firmware or open the receiver for an authorization fault. Stop for damage, water or overheating. Use the original matching power supply; physical repairs belong with authorized service.
Teach one television command
Hold SET for three seconds until the red light brightens. Press the TV-group key you want to teach; its light flashes. Face the original television remote toward the SATMAX remote within 3 cm, and press the matching original TV key. Three quick flashes confirm that command. Follow the guide again for each required TV key; press SET to finish and turn the light off.
What the result means: Confirm that receiver channel/menu buttons still work, then test a television key separately. The supplied intelligent remote has a programmable TV group; copying a TV command is different from pairing the receiver or changing its channel list. Match the SET key and layout shown in the ETRS70 guide before starting.
Leave learning and test separately
After leaving learning mode, aim at the television and try the learned key once. Then aim at the receiver and check a normal menu/channel key. If the receiver works but the learned TV key does not, repeat only that key using working batteries and the original TV remote. A Bluetooth-only TV command cannot be assumed to supply the infrared command this learning procedure needs.
What the result means: Leave antenna alignment, LNBF selection and shared cabling to a qualified installer. Do not erase the channel list, format a USB drive, flash another model’s firmware or open the receiver for an authorization fault. Stop for damage, water or overheating. Use the original matching power supply; physical repairs belong with authorized service.
When to stop and get help
Leave antenna alignment, LNBF selection and shared cabling to a qualified installer. Do not erase the channel list, format a USB drive, flash another model’s firmware or open the receiver for an authorization fault. Stop for damage, water or overheating. Use the original matching power supply; physical repairs belong with authorized service.
What to tell support
After leaving learning mode, aim at the television and try the learned key once. Then aim at the receiver and check a normal menu/channel key. If the receiver works but the learned TV key does not, repeat only that key using working batteries and the original TV remote. A Bluetooth-only TV command cannot be assumed to supply the infrared command this learning procedure needs.
Common questions
Should I factory-reset the box to fix TV volume?
No. A failed learned TV command is a remote-control issue, not evidence that the receiver’s satellite settings must be erased. First compare a receiver key with the learned television key and follow the matching remote procedure.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.