Applies to: Bivy Stick MESH, FCC B66-ACRBV3, using the current 36-page guide linked by the official guide selector. This is separate from the standard B66-ACRBV2 Stick. No printed revision was identified in this file; match the device label and current app before using menu names.
Match your symptom
| What you see | What to do next |
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Work through these checks
Identify the GPS source
The guide distinguishes tracking started on the Stick from tracking started in the app: the former uses the Stick’s GPS; the latter uses the phone’s GPS. Record which method started the existing track and which device carried the person. Different devices or start methods can explain different recorded positions.
What the result means: Use an existing non-emergency track. Keep location links and personal details private. Do not activate SOS, purchase service or change tracking settings merely to test this guide. For a real emergency, follow the official emergency procedure.
Compare the same recorded time
Compare an existing point’s timestamp with the corresponding app or shared-track view, including time zone. Preserve the last matching point and first missing or different point. A newer screen refresh is not itself evidence of a newer GPS fix, and this comparison cannot establish precise positional accuracy.
What the result means: Use an existing non-emergency track. Keep location links and personal details private. Do not activate SOS, purchase service or change tracking settings merely to test this guide. For a real emergency, follow the official emergency procedure.
Separate active tracking from pending delivery
In this guide, blue Status indicates tracking; yellow Status indicates a message or track point being sent. Stopping collection does not mean all points have already transmitted. For an existing pending track, the manufacturer directs keeping the Stick exposed to open sky until yellow flashing ends. Record these states before assuming the last point was lost.
What the result means: Use an existing non-emergency track. Keep location links and personal details private. Do not activate SOS, purchase service or change tracking settings merely to test this guide. For a real emergency, follow the official emergency procedure.
Preserve a useful support timeline
Give official support the FCC identity, app version, tracking start method, last matching timestamp and Status-light sequence. Keep coordinates and shared links in the private support exchange. Avoid reinstalling or changing the track configuration before recording the baseline; those changes can obscure which GPS source and send stage failed.
What the result means: Use an existing non-emergency track. Keep location links and personal details private. Do not activate SOS, purchase service or change tracking settings merely to test this guide. For a real emergency, follow the official emergency procedure.
When to stop and get help
Use an existing non-emergency track. Keep location links and personal details private. Do not activate SOS, purchase service or change tracking settings merely to test this guide. For a real emergency, follow the official emergency procedure.
What to tell support
Use an existing non-emergency track. Keep location links and personal details private. Do not activate SOS, purchase service or change tracking settings merely to test this guide. For a real emergency, follow the official emergency procedure.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.