Applies to: SELFSAT CARAVAN MOBIL · portable cased antenna · OEM cover V1.0; portable integrated-case antenna; not roof-mounted CARAVAN PLUS
Work through these checks
01 · SELFSAT CARAVAN MOBIL · portable cased antenna
Match the exact model, product code and manual edition. Record the existing connections, status indicators and displayed error without changing them. Preserve settings and stored data; do not reset, flash software, format storage or alter wiring as a first check. Keep account details, device identifiers and precise location private.
02 · PI BOX / to unit / to STB / HOME / POWER / SAT CONNECT / F/W Update / MAC
Match the portable cased CARAVAN MOBIL to V1.0, not the roof-mounted PLUS. Pressure on the case can reduce reception; do not press, step on or force it. Identify existing PI BOX paths to unit and to STB without rewiring. Read SAT CONNECT status without F/W Update and keep the MAC private. An unsuccessful 10-minute search can return to HOME. The alternating HOME/POWER shutdown indication for about 60 seconds follows the HOME command; do not infer that sequence from search timeout alone. Do not carry the unit while moving, unfolded or still cabled; follow the manual’s complete-stow and power-off sequence. Use a stable outdoor position clear of motion and pooling water; do not open or modify the unit.
When to stop and get help
Do not continue these checks in unsafe conditions. For immediate danger, use local emergency services and the device’s emergency instructions. Otherwise, contact your provider or a qualified technician.
What to tell support
Write down your exact model, service provider and on-screen message. Photograph the existing connections for your own reference before changing anything.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.