Confirm your model
Dialog Play Hub 2.0 / ViU Hub 2.0 supplied for Dialog Television in Sri Lanka. Match the label and the Bluetooth remote shown in Dialog’s setup illustration. The older OS1203, N8784B and DV2310-S2 receivers have separate manuals: this pairing sequence is not a universal Dialog remote code.
How it connects
- Installed satellite feed Existing reception path
- Play Hub 2.0 Picture and online features
- TV / separate home internet
If navigation works but catch-up, rewind or video on demand does not, check internet separately. Use the hub’s Settings icon > Network & Internet, choose your own Wi-Fi network and enter its password privately, or check the accessible Ethernet connection described by Dialog. Compare another device on that same network without mobile data. Live satellite TV and online features use different paths; a working satellite channel does not prove the hub is online.
Lights and messages
- With the matching hub powered and its picture visible on the correct TV input, hold the remote’s White Circle key and OK together. Dialog’s illustration highlights OK in the center of the navigation ring and the small home-icon key just above its upper-right edge. Hold until the blue light flashes rapidly, then wait for the pairing confirmation on the TV. Stop pressing when that confirmation appears; repeated guessed key combinations are not needed.
- After confirmation, use the arrow keys and OK to navigate the hub menu. Test ordinary menu movement before testing voice: Dialog specifies a long press of the VOICE key for search. If arrows work but voice does not, record that narrower fault instead of re-pairing repeatedly. Working receiver navigation does not establish that the remote can control a separate television’s power or volume.
A light is one clue, not a complete diagnosis. Match the indicator’s label and the on-screen message.
Before buying parts
- Keep these checks indoors. Do not reset the hub, change LNB settings, move the dish, disconnect powered satellite coax or climb for a Bluetooth or online-content fault. Stop for heat, water or damaged wiring. Dialog’s Sri Lankan service and local installer support do not imply availability in another country; the site country selector is not a service authorization.
These are compatibility notes and official reference links. Confirm the fault and exact part before buying.
Model-specific parts: start with the official source
Confirm the exact model and part number with the manufacturer or provider before buying any replacement part or accessory.
Check the model and official instructions ↓