Applies to: Original DeLorme inReach SE · Original DeLorme inReach SE manual edition 5.6.13; not SE+ and not a firmware version
Work through these checks
01 · Original DeLorme inReach SE
Match the exact model, product code and manual edition. Record the existing connections, status indicators and displayed error without changing them. Preserve settings and stored data; do not reset, flash software, format storage or alter wiring as a first check. Keep account details, device identifiers and precise location private.
02 · 5.6.13 / Messages / Bluetooth / Earthmate / GPS / Iridium / SOS
Match the original DeLorme inReach SE, not SE+ or Explorer; 5.6.13 is the manual edition, not a firmware target. Open Messages and read an existing conversation; the green dot marks unread content, not a satellite link. Record the displayed message and time without sending or deleting. The original SE can work standalone: a phone Bluetooth connection is needed for Earthmate use, not for every satellite operation. From a safe open place, check whether your body or surroundings block the antenna; acquiring GPS alone does not prove Iridium delivery. Ask the provider to confirm existing service eligibility; old DeLorme websites and app references are historical. Keep account details and coordinates private. Do not reset, flash, re-pair or activate SOS as troubleshooting.
When to stop and get help
Do not continue these checks in unsafe conditions. For immediate danger, use local emergency services and the device’s emergency instructions. Otherwise, contact your provider or a qualified technician.
What to tell support
Write down your exact model, service provider and on-screen message. Photograph the existing connections for your own reference before changing anything.
Original troubleshooting guidance based on the official sources below. Menu names can change. This is an independent guide, not a manufacturer service bulletin or a bench-tested repair.