Confirm your model
Confirm XT-PRO on the handset label. Software packages depend on the exact model, IMEI range and firmware language family. Share IMEI privately with support, not publicly.
How it connects
- Airtime provider and current service coverage Satellite line of sight for network service
- XT-PRO handset, approved battery and SIM Documented USB data connection; separate from satellite calls
- Optional computer for documented USB data use
Use the manual’s outdoor registration procedure. Menu > Network > SAT registration refreshes registration; current service and supported SIM/roaming must also be valid. Do not assume global coverage from the device category.
Lights and messages
- Flashing SAT/location icons mean required location information may still be pending; registration displays country and signal strength.
- No Network, Position too old and Insert SIM have different checks. Do not guess PIN/PUK codes or use a factory reset for every warning.
A light is one clue, not a complete diagnosis. Match the indicator’s label and the on-screen message.
Before buying parts
- Use Thuraya-approved charging and data equipment. Firmware is model/revision-specific; check Security > S/W version and the official update page before choosing a package.
These are compatibility notes and official reference links. Confirm the fault and exact part before buying.
Model-specific parts: start with the official source
Confirm the exact model and part number with the manufacturer or provider before buying any replacement part or accessory.
Check the model and official instructions ↓