Confirm your model
Match the LTE/V2 hardware to the 2023 revision-1.2 manual: USB-C connector, SAT SIM slot and separate LTE SIM slot. Older XT-PRO DUAL GSM/UDC hardware has different documents. XT-PRO without DUAL is also a different model. Ask the supplier to confirm your revision before downloading drivers or firmware.
How it connects
- Thuraya satellite coverage SAT SIM and registration
- SAT / LTE V2 handset LTE SIM and coverage
- Separate cellular network
Read Menu > Network > Network selection and the displayed network mode. LTE only does not use satellite service. SAT & LTE Always On requires two SIMs and has an outgoing-call/message preference. A working cellular call therefore does not prove satellite registration; do not change a managed phone’s mode or billing preference without authorization.
Lights and messages
- For permitted satellite use, move to safe open sky within current Thuraya coverage and extend the SAT antenna fully. A flashing satellite icon or Position too old means location information is still updating. With persistent No Network, the manual provides Menu > Network > SAT registration. Note the result without a factory reset.
A light is one clue, not a complete diagnosis. Match the indicator’s label and the on-screen message.
Before buying parts
- The December 2023 V2 connection guide restricts its upgrader to the listed V2 IMEI range. Match privately with the supplier. A similar name or USB plug does not make a legacy firmware package compatible.
These are compatibility notes and official reference links. Confirm the fault and exact part before buying.
Model-specific parts: start with the official source
Confirm the exact model and part number with the manufacturer or provider before buying any replacement part or accessory.
Check the model and official instructions ↓