Confirm your model
Model: UHD IP 4K; Handbuch_ger_UHD_IP4K_2019_2.pdf.
How it connects
Identify UHD IP 4K and the installed tuner, not QUAD4K or Trio4K Pro. The original German 2019 manual shows a PnP tuner slot and separate SAT>IP and GigaBlue IP BOX Client workflows. First record whether the affected channel comes from a fitted tuner or another receiver/server over the home network. For a network stream, record the selected server, its availability and whether its own live channel works; a missing server is not proof of a bad dish at the client. In network tests, a red DHCP result can reflect deliberately disabled DHCP. Preserve the existing address, channel list and image. Do not import another box’s tuner/SCR settings, reinstall plugins, flash firmware or initialize storage merely to investigate. The old screenshots do not establish today’s plugin or service availability.
Before buying parts
These are compatibility notes and official reference links. Confirm the fault and exact part before buying.
Model-specific parts: start with the official source
Confirm the exact model and part number with the manufacturer or provider before buying any replacement part or accessory.
Check the model and official instructions ↓